Privacy Policy | Trusted Connections

Digital Safety Privacy Notice

Our privacy promise

Digital Safety is committed to respecting your privacy and protecting your personal information.

We will be transparent about the information we are collecting and what we will do with it.
We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Digital Safety.
We will put in place measures to protect your information and keep it secure.
We will respect your data protection rights and aim to give you control over your own information.
If you tell us you don't want to receive marketing messages we will stop sending them.

The information and data you provide in connection with the provision of services by Digital Safety will be processed in accordance with the provisions of the Data Protection Act 2018 and other relevant data protection privacy regulations ("GDPR").

You can access our full Privacy Policy below to help you understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

If you have further questions please get in touch with us:

Digital Safety CIC
Rickleton 2C Bowes Offices
Lambton Park, Chester Le Street
County Durham DH3 4AN
United Kingdom
Website: www.ds-cic.com
Email: info@ds-cic.com

Controller of Personal Information

Any personal information processed by Digital Safety in connection with this Privacy Policy is controlled by Digital Safety CIC, which is considered the "data controller" of your personal information under European Union and UK data protection law.

There may be occasions where we work in partnership with other parties who also have access to and process your personal data and will also separately be considered a "data controller" under European Union and UK data protection law. You can access the privacy policies of the other partners via their own websites.

When using our website we collect the following data

We may ask you for certain information to give you the best possible experience when you engage with us and when you use our services. Invariably this will be basic personal contact information (name, email address, contact telephone number).

There may be occasions when we require additional personal information which we will seek your consent to process, proceed via contract or act to service legitimate interests of both parties.

We will collect other information about you and the devices you use to access our website, or we may ask third parties to do this for us, using technologies such as cookies. For more specific information please see our Cookies Policy.

When and why do we collect 'sensitive personal data'?

Certain categories of personal information — such as that about race, ethnicity, religion, health, sexuality or biometric information — are special categories of data requiring additional protection under European Union and UK data protection law, referred to here as "sensitive personal data". Generally, we try to limit the circumstances where we collect and process sensitive personal data; however where necessary we will invariably seek your explicit "opt in" consent.

What do we use your personal information for?

We will process your personal data as a customer, partner or service provider in order to undertake our operational activities, to provide services as detailed within our company website and discharge our obligations as detailed within any contract.

What is our legal basis for using your personal information?

Digital Safety will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Digital Safety collected and needs to use your information. Under EU and UK data protection laws, in almost all cases the legal basis will be:

Because we need to use your information so that we can process your request for our services.
Because it is in Digital Safety's legitimate interests to use your personal information to operate and improve our business.
Because Digital Safety needs to use your personal information to comply with a legal obligation.
To protect the vital interests of you or another person.
Because you have consented to Digital Safety using your information for a particular purpose.

With whom do we share your data

We invariably do not share your data and merely process it internally within Digital Safety in accordance with our lawful basis principles. If there is a requirement to share with third parties, we will only do so in exceptional circumstances — either with your explicit consent, in compliance with any contractual obligations, through normal business activities to preserve legitimate interests, or in compliance with the legal provisions as detailed within the Act.

How long do we keep your data

We will keep your information for as long as necessary in order to fulfil the service we are providing, and to comply with local laws. We operate a data deletion process which is dependent on the nature of the data and the nature of the processing. This is detailed within our Record of Processing Activity.

Where do we store your data

Your data will be stored on encrypted computer systems in the UK. Below is a list of partners or service providers we use that may receive a copy of your data, who may operate outside of the UK/Europe:

Microsoft (email hosting) — Microsoft Privacy Policy
STRIPE payment facility

Data security

No customer information is kept on our website. Client reports or data transmitted is encrypted for transit. Any personal data is held on encrypted storage devices.

Our controls

Digital Safety is committed to keeping your personal data safe and secure. Our security measures include:

Encryption of data
Pre-contract screening of all third parties who may handle your personal data
Scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents
Penetration testing of systems
Security controls which protect the IT infrastructure from external attack and unauthorised access
Internal policies setting out our data security approach and training for employees

Your rights with respect to personal data

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: You have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: You have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: You may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us:

Digital Safety CIC
Rickleton 2C Bowes Offices
Lambton Park, Chester Le Street
County Durham DH3 4AN
United Kingdom
Website: www.ds-cic.com
Email: info@ds-cic.com

If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).

Trusted Connections Privacy Policy

Last Updated: March 4, 2026

This privacy policy ("Privacy Policy") explains how Trusted Connections ("we," "us," and/or "our") collects, uses, and discloses information from individuals ("you" and/or "your") who access and use our online community or mobile or other downloadable applications (collectively, the "Community"). Beyond the Privacy Policy, your use of the Community is also subject to our Terms of Service.

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we will provide you with additional notice.

We encourage you to review the Privacy Policy whenever you access the Community or otherwise interact with us to stay informed about our information practices and the choices available to you.

Personal Information We Collect

Personal Information You Provide to Us

Registration and Profile Information. When you open an account with us through the Community ("Account"), we may ask you to provide identifiers and contact information such as your name, email address, and any other information you may provide.

Communications. We may also collect identifiers, such as your name, email address, and other information you choose to provide, when you participate in any interactive features of the Community, fill out a form, publish statements on our platform, participate in a contest or promotion, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

Messages Between Members. When you communicate with other members through the Community, we and our third-party partners receive the content of the messages you send and receive, and information about those messages.

Content. We may collect other content and information you share through the Community when you submit information or content, such as by commenting on a blog or participating in online communities.

Payment Information. If you make a purchase through the Community, your payment-related information is collected by our third-party payment processor on our behalf.

Personal Information That May Be Collected Automatically

When you access or use the Community, we and our third-party partners may automatically collect:

Device Identifiers — IP address, internet service provider, device type, temporary or persistent unique device identifiers, and identifiers associated with browser cookies and similar technologies.
Internet or Other Electronic Network Activity Information — browser type, language, operating system, referring web page, pages visited, hyperlinks clicked, and other usage information. We may use third-party tools to collect and record browsing, search or purchasing behaviour.
Geolocation Information — We may derive the approximate location of your device from your IP address and combine this with other location-based information.
Information From Cookies and Similar Technologies — We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Please review your browser's "Help" file to learn how you may modify your cookie settings.

Personal Information Collected from Third Parties

We may obtain information about you from other sources, including social media platforms, marketing partners, and other third parties. If you connect your social media account to your Account, certain information from that account will be shared with us.

Personal Information Usage

We use the information we collect to:

Provide, maintain, and improve the Community and personalise your experience
Process, complete, and maintain records on transactions
Send technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and requests and provide customer service
Communicate with you about products, services, offers, promotions, rewards, and events
Monitor and analyse trends, usage, and activities in connection with the Community
Detect, investigate and prevent fraudulent transactions and other illegal activities
Facilitate contests, sweepstakes and promotions and process and deliver rewards
Maintain appropriate records for internal administrative purposes
Carry out any other purpose described to you at the time the information was collected or permitted by law

Personal Information Disclosure

Partners and Affiliates. We may disclose any information we receive to our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.
Circle. The Community is powered by CircleCo, Inc. ("Circle"). We may disclose your information to Circle in connection with the provision of the Community.
Service Providers and Vendors. We may disclose your information to other vendors, consultants, and service providers retained in connection with the provision of the Community.
Other Members of the Community. If you post information or content within the Community, depending upon your privacy settings, this information may become public. We cannot prevent further use of this information.
Analytics Partners. We may use analytics services to collect and process certain analytics data.
Legal and Law Enforcement. We may share information with law enforcement, governmental agencies, or authorised third parties in response to a verified request relating to a criminal investigation or alleged illegal activity, or where required by applicable law.
Emergency Response Services. In rare circumstances, if we reasonably believe that another member may be at imminent risk of serious physical harm or self-harm, we may disclose limited personal information to appropriate emergency response services.
AI Providers or Large Language Models (LLMs). We may use certain AI-powered features operated through Circle, using models built by trusted third-party providers such as OpenAI or AWS. We will never use your personal data to train, fine-tune, or improve any external AI models. All data processed by AI models is handled securely and no information is stored, retained, or logged by the AI model provider.
With your Consent. Where applicable, we may share your information with your consent or at your specific direction.
Change of Control. We may transfer or disclose your information in connection with any merger, sale, financing or acquisition of all or a portion of our business.

Children's Privacy

The Community is not intended for individuals under the age of 16. No one under the age of 16 is authorised to provide any personal information through the Community. If we learn that we have collected personal information from a child under the age of 16, we will take reasonable steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@ds-cic.com.

Social Sharing Features

The Community may offer social sharing features and other integrated tools. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. Please refer to those third-party sites' privacy policies and terms of use to learn more about their privacy practices.

Third-Parties

The Community may contain links to other websites. We encourage our members to read the privacy policies of every website or mobile application that collects personal information. We are not responsible for the privacy practices or content of other websites or applications.

Security

We make reasonable efforts to protect your information by using security measures designed to safeguard the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

Transfer of Information to the U.S. from Other Countries

The Community is hosted in the United States. If you choose to use the Community from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. By providing any information on or to the Community, you consent to such transfer, storage, and processing.

Your Choices

Account Information. You may update and correct certain Account information at any time by logging into your Account. To delete or deactivate your Account, email info@ds-cic.com.
Location Information. You can stop the collection of precise location information at any time through your device's operating system settings.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. You will continue to receive administrative messages.
Mobile Push Notifications. You can deactivate push notifications at any time by changing the notification settings on your mobile device.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

Contact Us

If you have any questions, comments or concerns about our Privacy Policy, please contact us:

Trusted Connections
Rickleton 2C Bowes Offices
Lambton Park, Chester Le Street
County Durham DH3 4AN
Email: info@ds-cic.com